This course is designed to enhance the knowledge, skills and attitude of housekeeping staff in housekeeping services, preparing guest’s rooms, providing valet/butler service, laundering linen and guest’s clothes, cleaning premises and equipment in accordance with industry standards. It covers the basic, core and common competencies in HOUSEKEEPING NC II.

BASIC COMPETENCIES

1. Participate in workplace communication
2. Work in team environment
3. Solve/address general workplace problems
4. Develop Career and Life Decisions
5. Contribute to workplace innovation
6. Present relevant information
7. Practice Occupational Safety and Health Policies And Procedures
8. Exercise Efficient and Effective Sustainable Practices in the workplace
9. Practice Entrepreneurial Skills in the Workplace

COMMON COMPETENCIES


  • Develop and update industry knowledge
  • Observe workplace hygiene procedures
  • Perform computer operations
  • Perform workplace and safety practices
  • Provide effective customer service

CORE COMPETENCIES

  • Provide housekeeping services to guests
  • Clean and prepare rooms for incoming guests
  • Provide valet/butler service
  • Laundry linen and guest clothes
  • Clean public areas, facilities and equipment
  • Deal with/Handle intoxicated guests